Student Support

Good communication is a vital ingredient to successful learning through distance education. With NCNZ you are never alone. Help is always at hand quickly and easily. You can contact us by freephone, email, fax or by post and we will always be there to support you. The staff at NCNZ care about your learning, and are here to help to achieve your study goals.

• Student Support Officer
• Key Tutors
• Student Resource Centre
• Online Campus Forums
• NatNet - Social Network Hub
• NatChat - Student Newsletter
• Services for Students with Special Needs or Disabilities

Student Support Officer

Our Student Support officer, Kimmie Warner, is a dedicated member of our team who will monitor your progress to ensure you are achieving your goals. You can contact Kimmie if you have any queries relating to extensions, workshops, changing from part time to full time and vice versa, or to request a copy of your record of learning.

Key Tutors

Each student is assigned a Key Tutor at the time of enrolment. This person is your first point of contact and is directly responsible for your course provision at the College. If you have any queries, need some guidance on an assessment, or need some general advice, all you need to do is to get in touch. Your Key Tutor will also make contact with you each term to ensure that you are on track with your studies.

In addition, tutors responsible for each Unit will be available to contact whenever you need some guidance. All you need to do is phone the College on 0800 759 0218 or send an email enquiry. Please remember that as you are a distance education student we will not know when you need assistance unless you take the initiative and get in touch. Our staff are here to support you.

Student Resource Centre

NCNZ offers a comprehensive student website called the Student Resource Centre. Once enrolled, you will receive a user name and password to gain access. The site offers a wide range of resources to students, making it easier for you to undertake your studies and keep in touch. Here you can access:

• Contact details for staff and when they are available
• Detailed information on who marked each unit of study to aid with your enquiries
• Information on completing assessments, how to reference, what is required in a Portfolio of Evidence, and what to expect in exams
• All you need to plan for and attending workshops, including accommodation and transport options in New Plymouth
• Student forms including Consultation forms, Application for Extension, Portfolio of Evidence booklets
• The Student Dispensary to order products for student and client use
• Access to the Online Campus and NatNet
• And much more...

Online Campus Forums

Many of our students enjoy learning with others. To facilitate this, the College has available a number of forums on the Online Campus. This allows you to take part in online discussions relating to each unit of study in your course, and to touch base with students in your area to set up study groups. This is a great way to bridge the gap between students from around the country.

NatNet - Social Network Hub

Peer support is a key element in maintaining motivation when undertaking distance learning. To help facilitate this interaction, NCNZ has on offer a social network website called NatNet. This allows you to better get to know other students, support each other in your learning and keep in touch following workshops (where applicable). On NatNet you can create groups, discuss topics of your choice, share photos, link to your favourite YouTube videos, add friends and organise live chats or events with people you know.

NatChat - Student Newsletter

The College has a monthly student e-newsletter called NatChat. This provides a vehicle to keep you up to date on news and activities at the College.

Services for Students with Special Needs or Disabilities

At NCNZ we are committed to offering people with a disability or specific needs access to all of our courses. As a learning service we are able to offer you a flexible accessible way of learning. For information on how we can assist please phone 0800 759 0218.